At Danos Marketing, we want customers to have a clear understanding of our return and refund practices. This Refund & Return Policy explains the general conditions for returns, exchanges, damaged or incorrect items, and refund processing for purchases made through our ecommerce store.
If you need help with a specific order, please contact our support team at [email protected]. Customers should contact support for case-specific help before sending any item back.
To be considered for a return, items should generally be unused, in their original condition, and returned with original packaging where possible. Return requests should be submitted within a reasonable period after delivery. Proof of purchase, order number, and clear details of the issue may be required.
We reserve the right to decline returns that do not meet policy conditions, show signs of use, are incomplete, are damaged due to customer handling, or are returned without prior communication where return instructions were required.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at [email protected] with your order number and, where helpful, photos of the item and packaging. We will review the issue and work with you on an appropriate resolution, which may include a replacement, exchange, store adjustment, or refund depending on the circumstances.
Certain items may not be eligible for return or refund unless they arrive damaged, defective, or incorrect. These may include:
If you are unsure whether an item qualifies, please contact support before requesting a return.
To request a return, please email [email protected] with your order number, item details, reason for the request, and any supporting photos if relevant. Once reviewed, we will provide next steps, including whether the return is approved and where the item should be sent if a physical return is required.
Please do not return items without contacting us first, as this may delay processing or affect eligibility.
After a returned item is received, we may inspect it to confirm condition, eligibility, and consistency with the return request. Approval of a refund or exchange is subject to this review. If the returned item does not meet the stated conditions, we may reject the return or offer a partial resolution where appropriate.
Approved refunds are generally issued to the original payment method where possible. Refund timing may vary depending on the payment provider, bank, or method used at checkout. In some cases, if the original payment method cannot be refunded, we may discuss an alternative solution.
Original shipping charges are generally non-refundable unless the return is due to our error, a damaged item, or an incorrect item sent by us.
Where suitable, we may offer an exchange for the same item or a replacement item if the original product is defective, damaged in transit, or incorrect. Exchange options depend on stock availability and product type.
Unless otherwise agreed, customers may be responsible for return shipping costs when returning an item for reasons such as change of mind or issues not caused by our error. If the item is confirmed to be damaged, defective, or incorrect, we may arrange a suitable remedy and may cover or adjust shipping costs as appropriate.
If you need to cancel an order, please contact us as soon as possible. Orders that have not yet been processed or dispatched may be cancelled. Once an order has been shipped or prepared for dispatch, cancellation may no longer be possible, and the order may instead be handled under the return process if eligible.
We encourage customers to report delivery issues, damaged items, or incorrect products promptly after receipt. Delayed reporting may affect our ability to investigate courier issues or process a claim efficiently.
We may update this Refund & Return Policy from time to time to reflect changes in business operations or product handling practices. Any updates will be posted on this page and will apply from the date published unless otherwise stated.
For returns, refunds, exchanges, or order-specific assistance, please contact [email protected]. Customers should contact support for case-specific help.
